Please drop in to shop or consign anytime Wednesday-Sunday, 11am-4pm! Monday & Tuesday by appointment only, email solalucy@gmail.com to book!

Store Policies

Returns
ALL SALES ARE FINAL, all items are sold AS IS. 

 We do our best to identify and list any imperfections/damage on our listings. Please double check listing photos and descriptions prior to purchase.In the event that a return is warranted, all returns must have a valid reason and must be approved by Sola Lucy Inc. before a refund is processed. Tags must be attached. 

A re-stocking fee of $5 for each item will be deducted from total refund amount.
Shipping
Items will be shipped within two business days of purchase. All items are sent via USPS. 

 We do not refund for lost packages but we will do our best to try and track it down for you.
Store Credit & Five Stars
Store credit and/or FiveStars coupons are not available with online purchases.

Only items purchased in-store can apply any store credit or coupons. 

 For more questions regarding online purchases please call 510-531-8611.
Order Cancellations
Please contact Sola Lucy Inc. within 6 business hours following payment. Once the shipping process has started, we are unable to cancel the order. 

 For more questions regarding online purchases please call 510-531-8611 and leave a message or email solalucy@gmail.com.
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from solalucy.com (the “Site”). 

Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 
 - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
 - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
 - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. 

 When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information?
 We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
 - Communicate with you; 
 - Screen our orders for potential risk or fraud; and 
 - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

 We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Sharing Your Personal Information
 We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

 Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

 You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
 - Google: https://www.google.com/settings/ads/anonymous  
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

 Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

 Do Not Track 
 Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

 Your Rights 
 You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. 

Data Retention 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Contact Us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at solalucy@gmail.com or by mail using the details provided below:

 Sola Lucy [Re: Privacy Compliance Officer] 2220 Mountain Boulevard, Ste 150, Oakland CA 94611, United States
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at solalucy@gmail.com or by mail using the details provided below: 

 Sola Lucy [Re: Privacy Compliance Officer] 2220 Mountain Boulevard, Ste 150, Oakland CA 94611, United States
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